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Managed services


Mendex managed services allow business executives to retain control over IT strategies while benefiting from reduced operating costs and risks without compromising service delivery to end users and their clients. With Mendax's managed services model, we assume responsibility for operations delivery, drawing on IT governance best practices. As a full-service IT provider, Mendax rigorously manages operations, focusing on quality and operational excellence, while offering competitive pricing. We build lasting partnerships based on trust and transparency.

 
Transfer the accountability of your solution management activities with full confidence by adopting our Help Desk Managed services. Depending on your needs, Mendax can leverage experience in change management, service request management, patch and release management, monitoring services, hosting services, continuity services and performance management.

Help Desk Managed solutions from Mendax include access to our 24/7 help desk, as well as full technical service. By choosing this solution, the Help Desk experts from Mendax will diagnose and fix any issues for you – allowing you to focus on your customers.

Help Desk Support solutions from Mendax

Even if you are not looking for a fully managed solution, Help Desk Support services from Mendax include access to our 24/7 help desk, as well as end-to-end support services including incident management, problem detection and problem resolution.

Mendax's Help Desk experts have the experience and resources to get your issue resolved with minimal impact to operations while maintaining customer satisfaction. By choosing this solution, the Help Desk experts from Mendax will help to diagnose issues and provide you with expert support during the resolution process.

 

Benefits:

  • A single point of contact for all your technology support requirements
  • Reduced operating costs through a customized managed service model
  • 24/7, 365 days-a-year support from highly-qualified specialists for fast resolution of your technical problems
    Proactive monitoring and support of your Help
  • Desk infrastructure to maximize your organization's availability and performance
  • Fully-bilingual service in English and French

Functionalities that Mendax supports:

  • Voice self-service (IVR)
  • IP Help Desk
  • Workforce management
  • Intelligent inbound call routing
  • Outbound dialling
  • Unified messaging (email, chat, co-browsing and web collaboration)
  • Quality monitoring and call recording
  • CRM and agent desktop
  • Computer telephony integration (CTI)
  • Click-to-call applications

Featured resources:

  • Hosted contact centre solutions
    How to determine what's right for your organization
  • The customer experience: Your strategic advantage
    Build loyalty and retain your customers – Learn how in this white paper
  • Contact centre training
    Develop the practical skills needed to maximize performance
  • Could you improve the way you gather and use customer feedback across your organization?
    Assessment tool
 
Where to go from here ?
Tell us about your project / your needs
Call us @ 1-800-963-6329 and ask to speak with a Managed service consultant
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